Refund and Returns Policy

At Jumpin Jammerz, we value your satisfaction and strive to provide the best products and customer experience. If you’re not completely happy with your purchase, we offer a hassle-free 15-day refund policy. Please review the details below:

Eligibility for Refunds

  1. Refund requests must be submitted within 15 days of receiving your order.
  2. Items must be unused, unworn, unwashed, and in their original condition, including all tags and packaging.
  3. Proof of purchase (e.g., order confirmation email or receipt) is required to process a refund.

Non-Refundable Items

  1. Gift cards.
  2. Final sale or clearance items.
  3. Customized or personalized items unless the product is defective or damaged upon arrival.

How to Request a Refund

  1. Email our customer support team at support@jumpinjammerz.com with your order details and reason for the refund.
  2. Once your request is approved, you’ll receive instructions for returning the item(s).

Return Shipping

  • Customers are responsible for return shipping costs unless the item was defective or damaged upon receipt.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

Processing Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
  • Refunds will be issued to the original payment method used for the purchase.

Exchanges

If you’d like to exchange your item for a different size or style, please contact us, and we’ll guide you through the process.

If you have any questions about our refund policy or need further assistance, don’t hesitate to contact us at support@jumpinjammerz.com.

Thank you for choosing Jumpin Jammerz!