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Terms & Conditions - Jumpin Jammerz

Dear Valued Customers,

Welcome to our Jumpin Jammerz Site. Please review the following basic terms for your use of and purchase of products from our Site.
Please note that your use of our Site constitutes your agreement to follow and be bound by those terms (the "Agreement").
We appreciate your business and are always here to serve and take care of our fantastic customers.

Sincerely,

The Jumpin Jammerz Team

PRICE PROTECTION

Our commitment and goal to our customers is to strive to offer our customers the best possible prices on our products. Jumpin Jammerz guarantees to offer the best price to the customer and will not only price match but beat any competitor’s price by 10%. (Products must be of equal value –identical print, of the same material and shipping coststo be considered for our pricing guarantee). Once your order has been shipped, we can no longer offer and/or honor any price protection.

WEBSITE SECURITY

Jumpin Jammerz utilizes a Verisign certificate to ensure that all information provided is encrypted and cannot be accessed by anyone outside the company. All transactions are 100% secure. In addition, our website goes through daily tests to ensure 100% security. You can be confident that none of your information willever be sold or traded. The security ofour customer’s informationis our top priority.

PRICING

Sale and clearance products are not eligible for any furtherdiscounts. However, in some cases, they may be counted towards an order value required for meeting a savings or promotional threshold. Sale offers are valid for a limited time only, and Jumpin Jammerz reserves the right to change or cancel any promotion or sale at any time, and without notice. Product prices that end in $0.95 typically indicates a FINAL SALE, and therefore, there are no exchanges and/or refunds permitted. 

PROMOTIONAL CODES

Promotional codes cannot be used on Clearance Items and/or Sale items.  All promotional codes expire 30 days after they are sent, unless specified. Any item(s) returned for a refund that disqualifies an order from the originally applied savings and discounts, Including free shipping  or other previously applied rewards, the refunded amount will be subject to a deduction of the discounted savings, shipping fees  originally waived by any free shipping promo,  and/or other applied rewards. 

ORDER ACCEPTANCE POLICY


The receipt of an electronic confirmation does not signify the acceptance of your order, nor does it constitute confirmation of the offer to sell. Jumpin Jammerz reserves the right to limit quantity on our products. We may contact you regarding adjustments to your order including quantities, styles and/or patterns, size, taxes and shipping. If any adjustments are made to your order you will be informed via email. The charges at checkout may not be final.  Pricing and availability are subject to change without notice. Jumpin Jammerz reserves the right to decline and/or cancel your order prior to shipping.

ORDER PROCESSING/VERIFICATION PROCEDURES

Orders are processed upon receipt. In-stock items normally ship within 1-2 business days from receipt of order into our system. Our website may not reflect real-time inventory. “Available” products may be on a pre-order basis. For customers placing an overnight orexpress delivery order, please see theShipping Fees and Policessection below orcontact our Customer Service Department to confirm that delivery is available.

SHIPPING FEES AND POLICIES

Shipping fees are calculated once you place the order. To calculate your shipping fees, please add your items to your shopping cart,choose your country, select your shipping method, and proceed to Checkout. The breakdown of product total and shipping total will be displayed prior to finalizing your order. Jumpin Jammerz is not able to offer price protection once items have been shipped.  Jumpin Jammerz is not responsible for any delays that may be caused by affiliated shipping carriers. Jumpin Jammerz bears no responsibility for delays as a result of weather, employee strikes or any other complications related to our shipping carriers. Please note that the selected shipping method is only guaranteed from the date of shipment.  Jumpin Jammerz does not ship partial/incomplete orders.  If an item(s) is backordered we will hold the entire order until it can be completely fulfilled. You may request a partial shipment by contacting our Customer Service Department. Additional charges may apply to partially shipped orders.

We do our best to provide you secure and fast delivery, please monitor your order with the tracking number provided. If you fail to respond to any notices from the courier that results ina failed delivery, your package may be abandoned and no refund will be provided.

SHIPPING INFO


We ship our Jammerz via DHL , UPS and United States Postal Service (USPS).*Jumpin Jammerz may add or change couriers at any time and without notice.

We offer Overnight* and 3-Day Select express shipping within the USA only. Our shipping department offers shipping 5 days a week, Monday-Friday, with the exception of holidays. When we receive your express order before 2 pm (Mountain Time), Monday–Thursday, we will ship out your order the same day.  Please note that if you place an order on a Friday (or the business day prior to a US holiday) for overnight or 3-Day Select shipping service, it may be packaged and shipped the following business day. The express shipping options, as well as Ground service is available for you to choose from on our Checkout page.

Orders are generally processed same day, but can take up to 2 business days of processing time before your order is mailed. Once shipped, you can expect delivery within the US in about 5 - 7 business days for ground orders, and internationally shipped orders depending on location can average about 15 business day.

Ground shipping within the USA is $9.00 for the first item, and $5.99 for each additional item. Overnight shipping is $26.99 and 3-Day Select express shipping is $16.99.

International shipments are $26.99 for the first item and $14.99 for each additional item.We do not offer international shipping to PO BOX addresses or offer international express shipping.

Shipping costs are non refundable.

DAMAGED/ LOST/MISSING PACKAGE/DEFECTS


In the event that your order’s tracking information states it has been delivered and you are not in possession of your order, please contact us online to initiate a trace on your behalf.  Reporting a missing package or undelivered package to Jumpin Jammerz must be made within 7  business days from the date of your order. Please contact us through our Contact page to initiate a claim.   Once a tracer investigation has been initiated it may take up to 10 business days to complete.   Prior to shipping; all packages are thoroughly inspected to make sure all contents are included in the box. If yourorder was damaged in transit or you are missing any items from your package it must be reported to Jumpin Jammerz within 2 business days of delivery so an investigation can be initiated. Failure to report a missing item within 2 business days will severely hinder any possible investigation.

We do our best to provide a quality assured product. However, if any item is found to be defective, we provide you 30 days from date of deliveryto notify us for any defect you have found. Please contact our Customer Service Department with the following details - your order number, date of purchase, billing and shipping name (if different).

SALES TAX

Jumpin Jammerz charges sales tax on all orders shipped within the state of Arizona. Customers outside of Arizona are responsible for all sales taxes applicable in other states/regions/countries.

INTERNATIONAL ORDERS – VAT TAX & DUTIES

Jumpin Jammers offers international shipping with frequent shipping to Australia,New Zealand, Germany, France, Italy, Canada and the UK. A list of eligible shipping countries can be found on our secure Checkout page. Jumpin Jammerz charges in US dollars, ships your order with the duties and taxes unpaid. We do not collect any VAT, duties and/or taxes, and are unable to calculate them. If your purchase is subject to any of them, they must be paid to the carrier upon delivery. Please contact your local customs office for more detailed importing policies information. If an order is refused, rejected, unclaimed and/or abandoned or returned to us due to incorrect address information, Jumpin Jammerz reserves the right to retain the original shipping fee and to charge for the costs incurred in relation to the returned package. If your package is abandoned by the shipping carrier for any reasons above, Jumpin Jammerz reserves the right to retain the total purchase amount, and therefore  customer forfeits any refund.

DISCLAIMER AND LIMITATION OF LIABILITY

To the fullest extent possible pursuant to the applicable law, Jumpin Jammerz disclaims all warranties, expressed or implied, with respect to products sold on the Jumpin Jammerz website, including but not limited to, merchantability and fitness for a particular purpose. Jumpin Jammerz does not make any representations regarding the validity, accuracy or reliability of, or the results of the use of the materials or products on the site or on any sites linked to this site. You agree that the sole and exclusive maximum liability to Jumpin Jammerz arising from any product sold on the Jumpin Jammerz website shall be the price of the product ordered. Under no circumstances, including but not limited to negligence, shall Jumpin Jammerz, its’ officers or other representatives be held liable for direct, indirect, special, incidental or consequential damages including but not limited to harm and/or personal injury or death arising out of the use, or the inability to use a product sold on this site.

TYPOGRAPHICAL ERRORS


While every effort is made to ensure that eachproduct’s information and pricing on our website is accurate and current, there may be instances where inaccurate or incomplete data is displayed. In the eventthat any item data is incorrect, such as listed with an incorrect price, availability, or with incorrect descriptions or photos, Jumpin Jammerz shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event an item is mispriced, Jumpin Jammerz, at our sole discretion, will do one of the following: If an item is priced lower than the displayed price, you will be charged the lower amount and we will ship the item. If an item is priced higher than the stated amount, we will either contact you for instructions or cancel your order and notify you of such cancellation. If we cancel your order after your payment has been processed, we will issue a full refund. We reserve the right to correct and/or update the content on our website at anytime without notice.

COPYRIGHT AND TRADEMARK NOTICE


This site is owned and operated by Jumpin Jammerz. All materials appearing on this site, including but not limited to text, design, logos, graphics, and imagesare the sole property of Jumpin Jammerz. The content of this site may be used only for the purpose of browsing or placing an order. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without the express written permission of Jumpin Jammerz. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

RETURN/EXCHANGE POLICY

No returns or exchanges will be accepted without a Customer Service approved RMA number. Please use Contact US page for RMA request.  All clearance/sale items are FINAL with no exchanges or returns.

Our procedure for returns and/or exchanges:

  1. Contact our Customer Service team via the Contact US page and email your request for an approval for a return and/or exchange; “RMA” number.
  2. All exchanges and/or returns requests must be made within 14 days of receiving your product.
  3. You have 30 days from the date you receive your product to claim for defective merchandise.
  4. Returns and/or exchanges must be received in a new condition with tags attached. Items that do not meet this condition will void the assigned RMA and be returned  sender at their expense.
  5. Any item(s) returned for a refund that disqualifies an order from the originally applied savings and discounts, or other previously applied rewards, the refunded amount will be subject to a deduction of the discounted savings and/or applied rewards.
  6. You are responsible for secure shipping to our office; we recommend that your shipment insured and traceable with signature confirmation, as we cannot be liable for lost/missing packages.
  7. Returned merchandise will be subject to a $7.00 restocking fee per item if product has been opened. We do not credit or refund shipping costs, including overnights or special shipping arrangements. Free shipping orders will have original shipping costs deducted.
  8. With your returnand/or exchange, please include the following information: Purchaser's and Recipient's name & address. For an exchange request, please also include the product name, size and color you desire, along with return shipping address and exchange shipping fee.
  9. Exchange shipments are charged shipping and handling fee of $9.00 PER ITEM within the USA and $15.00 PER ITEM outside the USA.
  10. All holiday purchases: Our return policy is extended for those who are doing early shopping for the holidays. For those who are requesting a refund and/or an exchange, please contact our Customer Service Department prior to returning your purchase.The items must be returned to us on, or before January 11th for processing. Leaving messages or emails cannot and does not guarantee that your request was made on time, and you must call and speak to a representative during business hours.
  11. During the Holiday season our "RMA" process is suspended from December 1st thru December 25th. We highly recommend that you place a new order on our website for the replacement item, and after December 25th please contact us for an RMA approval and instructions to return the original item for a full refund minus the shipping costs.
 

 

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