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Frequently Asked Questions About Footed Onesie Pajamas

The Basics

What's a onesie?
A onesie is a onepiece suit or a jumpsuit that is commonly used as a sleepwear. Read more about it here
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What are your onesie pajamas made of?
JumpinJammerz uses three types of fabric in manufacturing our onesie pajamas. The type of fabric we use will be written on the fabric. We use Polar Fleece (100% polyester), Jersey and 100% cotton.
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Do you have a storefront?
No, we don't have a storefront. We do business online.
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How can I contact JumpinJammerz
Contact us here.
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What is your telephone number?
Our telephone number is 1-888-884-5526
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What are your business hours?
Our business ours are 10am - 3pm MT.
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Can I shop on my phone or tablet?
Definitely! Our website is responsive, which makes it easy for you to shop whatever device you are using.
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Where are your adult onesie pajamas made?
Our onesie pajamas are manufactured in China.
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Do you have a catalog?
Yes, we have a catalog that you can view online here.
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Ordering

Why is my order still "processing"?
We offer fast processing turnaround. But that doesn't mean we can process your orders in an instant after you completed your order. It will take 1-2 days to process your order, if you checkedout during business hours.
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A product I want is sold out. Can I still get it?
Please contact us here to see if we can accommodate you.
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Can I search for the item I want?
Yes! We have a search box on our site. Search terms like "batman onesie" or "star wars onesie" and we will show you all those items currently available on the site.
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Where's the size chart?
We post a link to it on the right top side, left bottom side of every web page in our site and in the product page.
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Do you charge sales tax?
Yes, we charge sales tax on orders shipped within the state of Arizona. You will be responsible for the tax charges of your order, if your order will be shipped outside Arizona.
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How long will it take to get my order?
If you want to receive your order the next day or next 2 days, complete your order before 2PM MT and make sure to choose overnight shipping or 2-day delivery shipping respectively. If you choose ground shipment, it will arrive
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I didn't receive my tracking info. What should I do?
Go to Contact us.
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What payment methods do you accept?
We accept:
  • PayPal
  • Visa
  • MasterCard
  • Discover
  • American Express
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How do I know if I've been charged for my order?

Credit and debit cards
As soon as your order is placed, we authorize the card for the full order value to confirm that funds are available. We capture the funds (charge your card) once your items are in transit to the JumpinJammerz warehouse, but no later than the fifth day after card authorization. Authorization does not charge your card.

Paypal
Funds are captured from your PayPal account as soon as you place an order. Your entire order, including any applicable tax and shipping fees, is charged at that time. If we are unable to fulfill any part of your order, you will be refunded directly to your PayPal account.
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I placed an order. Can I change the shipping address?
Yes! If your order has not yet shipped, you can change the shipping address by contacting us here.
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I placed an order. Can I change the payment method?
iIf you haven't been invoiced, yes you are change the payment. But if you have received your invoice already, you cannot do it anymore.
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I placed an order. Can I add an item?
The quickest method would be to place another order again.
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International

Does JumpinJammerz ship internationally?
Yes! JumpinJammerz orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland and over 100 other countries. You can view the eligible countries in our secure checkout page.
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Promo codes

What's a promo code?
Promo codes are codes we offer so you can save when you order from us
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Where is my promo code?
We usually post the latest promo codes we have at the homepage of our website. Back to top
How do I redeem my promo code
Upon checkout, you will see the promo code box. That's where you should put your code to get discounts.
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Shipping & Returns

What delivery methods does JumpinJammerz use?
We use USPS in shipping our Jammerz onesie. However, if there's a need to change couriers, we will do so without prior notice.
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Do you ship to PO Boxes?
Yes, we ship to PO Boxes in the US. We don't ship to international PO Boxes.
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Does JumpinJammerz ship internationally?
Yes! JumpinJammerz orders can be delivered to the United States, Canada, Australia, the United Kingdom/Ireland and other countries around the world. The list of eligible countries can be found in our secure checkout page.
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What are JumpinJammerz's shipping fees?
Ground Domestic shipping starts at $9.00 for the first item and $5.95 for each additional item. Overnight shipping is $26.99 and 3-day Shipping is $16.99.
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How do I track my shipment?
Go to USPS Tracking tool and track the status of your shipment using the tracking information sent to your email.
Do you have local pick-up in Phoenix?
No, we don't. We have a headquarter in Phoenix, but we don't do accept pick-ups here.
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How often do you ship?
We offering quick order processing. It usually takes 1-2 days to process and ship your orders. We ship on a daily basis during normal business hours, except only during US holidays.
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What's JumpinJammerz's return policy?
If you're disappointed with your order, you can return the JumpinJammerz adult onesie to us. But returns and exchanges are not accepted without getting a RMA Request. Please get a RMA request by contacting us here. Clearance/Sale onesie pajamas cannot be returned/exchanged.
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What if my order arrives incomplete, incorrect, damaged or defective?
We?ll work to resolve the problem immediately?simply contact us at here. You have 30 days from the date you received the item to claim for defective merchandise.
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How many days do I get to request for a RMA to return the items?
You can request for RMA within 7 days after the order have been received.
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Do I have to pay restocking fees to return the item?
If the product is proven to be defective, we will not charge restocking fees for returns. However, if the product was returned to us because you failed or refuse to receive it upon delivery, you will need to pay a restocking fee.
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How much is the restocking fee?
Returned products that have been opened are subject to $7.00 restocking fee.
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I want to exchange my item, what should I do?
To exchange your item, please get a RMA request by sending us an emailhere
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I want to exchange my item, do I have to pay for the shipping?
Yes. You will be charged for the shipping and handling fee of $9.00 per item within the USA and $15.00 outside the USA.
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Where do I choose my shipping option?
Choose at checkout. All of your options will be available for review.
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Do you guarantee delivery dates?
We guarantee delivery of orders shipped within the US, except when their are weather problems. We don't guarantee delivery dates on international shipments.
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I am an international customer, do I have to pay the tax?
Yes, you have to pay for taxes. JumpinJammerz ships the orders with duties and taxes unpaid. It is your responsbility to pay the taxes upon delivery.
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Do you ship overnight?
Yes. Please choose overnight shipping at checkout.
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How long will it take to receive my order?
For regular ground shipping, you will receive the orders within 5-9 days. For overnight shipping, the next day. For 2-day delivery service, you will receive the items after 2 days. For international orders, it will take 10-15 days.
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Social Media

What social media sites does JumpinJammerz use?
We are everywhere! We're on Facebook, Pinterest, Instagram, Youtube and Twitter. Look for us wherever you socialize online.
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Account

How do I subscribe to your email newsletter?
At the bottom right side of our website, enter your email to subscribe to our newsletter.
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