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Frequently Asked Questions About Footed Onsie Pajamas

Jumpin Jammerz has one Pajama question...

When are you getting your Adult Footed Hooded Onesie Pajamas? We have Rock Star Footies, Superhero Onesies, WWE Footies Pajamas and well over 250 styles and colors. Hopefully your answer would be.... Why from Jumpin Jammerz where else!

If I place an order now how can I receive it before New Year's Day?

We can ship domestic US orders for New Year's Eve delivery if you place by these dates and times : Order by Dec 29th, by 2pm (Arizona time) and choose 2-Day delivery service - Order by Dec 30th before 2pm (Arizona time) and choose Overnight service.

My tracking info was not received?

You can email us through our Contact Us section.

Why should I buy footed pajamas?

Footed pajamas provide the same comfort and mobility that you had as a child but now in adult sizes! With a wide range of styles and sizes, they're not just for sleep anymore. You can wear them around the house and out!

Why is Jumpin Jammerz better than all the other brands?

Jumpin Jammerz has been making adult footed pajamas for over 14 years. We take pride in using the highest quality fleece and polyester to ensure that you'll never have an uncomfortable moment in our product. You will notice that the other products try to use our patterns and print but the quality in the material and stitch is just not the same. Buy one pair of Jumpin Jammerz and that's all you will ever need.

Are your licenses official?

All of our licenses are 100% approved and official. We work hard to get the greatest brands that you'll love to wear.

I've emailed your company but have not received a response.

Our Customer Service Team is dedicated to answering all inquiries within 48-72 hours. Please check your bulk/spam/junk email folders.

What about Product Care/Washing Instructions?

We recommend washing our products in cold water in a delicate cycle. Please air dry for best results or tumble dry with no heat.

Where are you manufactured?

Our products are manufactured in China.

Can I order without a credit card?

Yes - We also accept PayPal.

I am having a problem placing an order online what can I do?

Please email us through Contact Us section or call us at 888-884-5526, and our Customer Service Team can assist you.

How can I contact you?

You can email us through our Contact Us section.

Where do you ship from ?

Jumpin Jammerz is a US company shipping from Phoenix Arizona.

Is your Website Secure?

Yes, we have taken every step to secure you information. We offer 128-bit encryption through an SSL Certificate.

Do you offer exchanges and Refunds?

You can request an exchange or return within 7 days of receipt of your order. A RMA approval number is mandatory. Please review our return/exchange policy to assist you. During the month of December Jumpin Jammerz postpones RMA processes until Jan 5th, please contact us by email only for this type of request so we can note your account for an extension.

Do you ship to APO addresses?

Yes we do. However, not all areas have Overnight delivery available.

Do you guarantee delivery dates?

We guarantee shipping on orders placed within the specified time periods and in the US only, except for delays due to weather. International orders carry no shipping guarantee due delays that maybe imposed by customs. Please see policy page for more details.

I am an international order, do I pay tax?

Jumpin Jammerz bills in US dollars shipping your order without the duties and taxes paid, duties applied by your country must be paid to the carrier upon delivery by you. Please contact your local customs office for more details regarding duties and taxes within your country. Rejected -Refused, Incorrect Shipping Address and Abandoned packages are not returned to us and no refunds will be given.

How often do you ship?

We offer a quick processing turnaround on all of our orders. It usually takes 1 - 2 business days to process. We ship on a daily basis during normal business hours, except US holidays (Monday - Friday).

Do you ship overnight?

Yes, overnight shipping is available to US locations serviced by USPS. Orders must be received by 10am (Arizona Time) in order to shipout that same day for a next-day* delivery otherwise the order will shipout the following business day , except US holidays. *Next day deliver can vary by 2 business days as some locations only allow for 2-day service. If your order is time sensative please call to very or email our email our contact us page. 

How long will it take to receive my order?

Ground shipments within the US average 5 - 9 business days, depending on your location. International orders average 15 business days. (Please note that there is 1-2business day processing time).

Do you ship to where I am?

Jumpin Jammerz PJs can be sent anywhere in the world that our customers are.