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Frequently Asked Questions About Footed Onsie Pajamas

Jumpin Jammerz has one Pajama question...

When are you getting your Adult Footed Hooded Onesie Pajamas? We have Rock Star Footies, Superhero Onesies, WWE Footies Pajamas and well over 250 styles and colors. Hopefully your answer would be.... Why from Jumpin Jammerz where else!

If I place an order will I receive it before Christmas?

We can get domestic US orders by Christmas if you place before these dates : Ground shipping Dec 16th, 3-Day Dec 19th, 2-Day Dec 20th and Overnight before 1pm Tues Dec 23rd.

My tracking info was not received?

You can email us through our Contact Us section.

Why should I buy footed pajamas?

Footed pajamas provide the same comfort and mobility that you had as a child but now in adult sizes! With a wide range of styles and sizes, they're not just for sleep anymore. You can wear them around the house and out!

Why is Jumpin Jammerz better than all the other brands?

Jumpin Jammerz has been making adult footed pajamas for over 14 years. We take pride in using the highest quality fleece and polyester to ensure that you'll never have an uncomfortable moment in our product. You will notice that the other products try to use our patterns and print but the quality in the material and stitch is just not the same. Buy one pair of Jumpin Jammerz and that's all you will ever need.

Are your licences official?

All of our licences are 100% approved and official. We work hard to get the greatest brands that you'll love to wear.

I've emailed your company but have not received a response.

Our Customer Service Team is dedicated to answering all inquiries within 48-72 hours. Please check your bulk/spam/junk email folders.

What about Product Care/Washing Instructions?

We recommend washing our products in cold water in a delicate cycle. Please air dry for best results or tumble dry with no heat.

Where are you manufactured?

Our products are manufactured in China.

Can I order without a credit card?

We offer several payment methods, including PayPal.

I am having a problem placing an order online what can I do?

Please email us through Contact Us section or call us at 888-884-5526, and our Customer Service Team can assist you.

How can I contact you?

You can email us through our Contact Us section.

Where do you ship from ?

Jumpin Jammerz is a US company shipping from Phoenix Arizona.

Is your Website Secure?

Yes, we have taken every step to secure you information. We offer 128-bit encryption through an SSL Certificate.

Do you offer exchanges and Refunds?

You can request an exchange or return within 14 days of receipt of your order. A RMA approval number is mandatory. Please review our return/exchange policy to assist you. During the month of December Jumpin Jammerz postpones RMA's till Jan 5th, please contact us by email only for this type of request so we can note your account for an extension.

Do you ship to APO addresses?

Yes we do. However, not all areas have Overnight delivery available.

Do you guarantee delivery dates?

We guarantee shipping on orders placed within the specified time periods and in the US only. International orders carry no shipping guarantee due delays that maybe imposed by customs. Please see policy page for more details.

I am an international order, do I pay tax?

Jumpin Jammerz bills in US dollars shipping your order without the duties and taxes paid, duties applied by your country must be paid to the carrier upon delivery by you. Please contact your local customs office for more details regarding duties and taxes within your country. Rejected -Refused, Incorrect Shipping Address and Abandoned packages are not returned to us and no refunds will be given.

How often do you ship?

We offer a quick processing turnaround on all of our orders. It usually takes 1 - 2 business days to process. We ship on a daily basis (Monday - Friday).

Do you ship overnight?

Yes, overnight shipping is available to US locations serviced by UPS. Order must be received by 2 pm (Arizona Time) in order to ship next-day delivery (Monday - Thursday).

How long will it take to receive my order?

Ground shipments within the US average 5 - 7 business days depending on your location. International orders average 10 business days. (Please note that there is 1-2 business day processing time).

Do you ship to where I am?

Jumpin Jammerz can be sent anywhere in the world that our customers are.

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On March 11, 2012, in Austin, Texas Jumpin Jammerz threw the World's Largest Footed Pajama Party ever.
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